Our ‘Ohana

TMG Hawaii’s experienced team has handled countless programs with the personalized service and on-site excellence that our esteemed clients require. Our expertise becomes your key to a successful, creative, cost-effective and well executed meeting, sales incentives and recognition trips.

Michael Flagg


Deeply drawn to the islands of Hawaii many years ago, Michael fell in love with the history and the unique style of hospitality the Hawaiian people not only give to visitors but live every day. His decades of experience in the hotel, corporate incentive and meetings business provide first-hand knowledge of how important it is to extend and receive superior customer service. He knows how to understand and anticipate the client’s every need. With a vision to form a Hawaii based destination management company, it was key to hire very special people who would bring that unique style of hospitality to the Hawaii incentive industry. TMG Hawaii is proud to be a world-class DMC in the Hawaiian Islands with over a decade of incomparable service.

Nayana Heim

Vice President, Sales & Operations

There is no doubt that each program operated is guaranteed for success with Nayana at the helm. She is directly responsible for all program operations, building and maintaining client partnerships, and vendor relations. Nayana brings an exceptional level of knowledge and dedicated service to TMG Hawaii. As a resident of the Big Island for over two decades, her love for the hospitality industry and contacts in the Hawaiian Islands provide her with a unique and knowledgeable perspective to each of TMG Hawaii’s clients.

Wendy Lessard

Program Designer

Wendy’s fondness for Hawaiian culture has given her a true understanding of the nature of the Aloha spirit; which is apparent in the programs she custom designs for her clients. Having lived on the islands for many years, her local knowledge and creativity in theme development and implementation are the keys to her success. Wendy consistently brings exciting new ideas to the table and she has an incredible eye for making the impossible a reality.

Betsy Bright

Manager Administration and Staffing

Betsy has been in the destination management and hospitality industry in Hawaii for (39) years. Her acute attention to detail with costing, billing, staffing, vendor and office management, all while supporting the Vice President, Sales and Operations, makes Betsy an invaluable member of the TMG Hawaii team.

Laureen Naumu Balocan

Account Manager

Lauren was born and raised on the island of Kauai. Her work in the hotel and DMC industry in Hawaii has given her a great customer service perspective. Along with deep regard for her relationship with clients and vendors, Laureen’s acute attention to detail explains her success. She goes the extra mile to implement a flawless program. She lives the Aloha Spirit and expresses it in everything she does. She has that “can-do” mentality.

Terri Knight

Account Manager

Terri has played an active role in the Hawaii Destination Management business for many years. Terri lives and works on the island of Maui. Through her many years of experience, she has worked throughout the state of Hawaii. Terri has garnered great vendor relationships and her hands-on approach to customer service wins rave reviews. She brings to TMG Hawaii her knowledge of the islands, exemplary program planning and exuberance to always achieve the goal set forth.



Contact Us

Trade-Winds Management Group, LTD.
P. O. Box 383279, Waikoloa, Hawaii 96738

Nayana Heim, VP Sales & Operations


 Wendy Lessard, Program Manager

Let our team’s creativity and expertise take your program to a whole new level!